FREQUENTLY ASKED QUESTIONS


Can I cancel my order?

If your order has not been processed, you may cancel it and receive a merchandise credit of the order amount. Unfortunately, orders cannot be cancelled once they have been processed. We apologize for any inconvenience and hope you understand our need to keep our costs at a minimum and our turnaround times fast. This helps us provide you with the best value in the printing industry.
 



Can I change my order?

Unfortunately, orders cannot be changed once they have been placed. If your order has not been processed, you may cancel it and receive a merchandise credit of the order amount. We apologize for any inconvenience and hope you understand our need to keep our costs at a minimum and our turnaround times fast. This helps us provide you with the best value in the printing industry.
 



Can I check my order status?

To view the details and status of your order, please click the Order Status link at the top of the page. If you have not signed into your account, you will be prompted to do so. Once you are signed in, you can browse through all of your orders. Clicking on the order number will provide you with the full details of that order. If your order status indicates your order has been shipped and the delivery turnaround time you requested has passed without receiving your order, please contact customer service.

 



How do I register/create an account?

To create an account with Gombanners.com, please click on the My Account link on the top right-hand corner of the page.

  • Click Create an Account button in the middle of the page. 
  • Enter the information requested in the fields shown. Fields marked with an asterisk are required.
  • After ensuring the information you entered is correct, click on the Submit button.

 



I forgot my password. What do I do?

If you know your e-mail address, but have forgotten your password, we will e-mail your password to you. Click Log In, then type in your e-mail address, and click the Submit button.

If you are trying to sign in or use the password reminder link, but you receive an error, this means that we have no record of a registered user for that e-mail address. You most likely registered using a different e-mail address. If you need to register again, click on My Account.

If an account has already been created for the particular e-mail address, you will get an error message stating, “There is already an account with this email address." If you are sure that it is your email address, click here to get your password and access your account. Only one account can be created per e-mail address. If this e-mail address is yours, be sure to sign in instead of registering again.

 



How do I update my account information?

You can change your email address or other contact details directly through your account by clicking on the Account Information link. If you are not already logged into your account, you will be prompted to do so.

 



Is my payment information secure?

We only offer to receive a payment through Authorize.net which provides the complex infrastructure and security necessary to ensure fast, reliable and secure transmission of transaction data. We, Gombanners.com, don’t collect or save customer’s payment information. Authorize.Net manages the routing of transactions just like a traditional credit card swipe machine you find in the physical retail store.

 



What type of files can I send to Gombanners.com?

We recommend saving as a PDF

You may also send the file in the following types: jpg, jpeg,  tif, tiff, eps, ai, and png

We prefer that you send PDF and EPS files with outlined fonts. These files are easier to handle and will likely speed up your turnaround.

 



What color mode should my files be?

If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.

THESE COLORS ARE IN RGB

 

THESE ARE THE SAME COLORS BUT IN CMYK

 

You should always start and finish your designs in CMYK color mode.

 



What resolution should my file be?

Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turnaround.

THESE ARE 72 DPI LOW RESOLUTION IMAGES

 

THESE ARE THE SAME IMAGES BUT AT 300 DPI RESOLUTION

 

We only accept 300 dpi files and no less.

 



Can I submit multi artwork in the same file?

No. We are now specifically set up to process one side at a time, and this requires that each side of a job must be on a separate file. Not separating files will cause delays and you might have to send the files again. Remember to separate the pages of your PDF files as well.

 



How can I make sure my blues do not come out purple?

When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta values.

 C:100%  M:100%  Y:0%  K:0%

ON SCREEN

 

AFTER PRINTING

 

Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amounts of cyan to avoid purple.

 



What is rich black and how can I get it?

Rich black is an ink mixture of solid black, 100% K, with additional CMYK ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like.

 



100% K on screen

 

100% K after print

 

We recommend using

C 60 M 40 Y 40 K 100

This will give you a deep, dark, rich black.

 



What is banding?

Many things can cause banding. Banding can be caused by the program that it is exported from, such as Indesign or Corel. Also, too many gradient steps. For example, going from a very light color to a dark color in a small area will cause banding. To prevent this, check your digital files before sending. If you use a gradient, make sure it has enough room for a smooth transition.

 



How do I use Gombanners.com templates?

There are many images you can choose from. You can also edit the templates the way you want them.